Terms & conditions
1. INFORMATION ABOUT US
This website is operated by Ruboli B.V. ("we") and the goods you purchase will be delivered by us. We are registered with the Chamber of Commerce in the Netherlands under number 67503926 and our registered office is at Dick Flemmingstraat 23, 5161CA, Sprang Capelle.
Our VAT number is NL857034522B01.
You can contact us by e-mail at [email protected], by telephone at +31 (0) 88 011 11 70 or by writing to us at the address above.
2. YOUR PERSONAL DATA
We will use your personal data in accordance with our privacy statement which can be viewed here.
You can place an order for goods offered for sale on this website by following the instructions on the screen after clicking on the product you wish to purchase. You will have the opportunity to check your order and correct any input errors, until you place your order by clicking on the button "Order with obligation to pay". By clicking on "Order with obligation to pay", your order is placed.
We will confirm receipt of your order by sending an automatically generated e-mail accepting your order. With this e-mail the contract is concluded.
The contract only relates to those specific goods mentioned in our confirmation e-mail of our acceptance of your order. Please read and check these details in this email to ensure that they are correct.
If the details in the confirmation email are not correct, or if you are not satisfied with the details in the email, please contact us at [email protected].
The contractual language is Dutch.
Where we accept your order, we have a legal obligation to supply goods which comply with these terms and conditions.
4. PRICES AND SHIPPING COSTS
Information on this website relating to prices is subject to change by us without notice. The prices displayed at the time of order are the applicable prices.
Occasionally an error may occur and goods may be incorrectly priced. In this case, we are under no obligation to supply the goods (based on this incorrect price).
We will either cancel your order and refund the price, or we will contact you to ask if you wish to proceed with the order (based on the correct price). If we are unable to contact you, or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount on dispatch.
Unless otherwise stated, all prices are inclusive of VAT (where applicable) but exclusive of shipping costs. Shipping costs can be viewed here. These will be notified to you separately before you place your order and will also be confirmed by e-mail.
5. AVAILABILITY AND DELIVERY
Information on this website relating to availability is subject to change without notice. We cannot guarantee the continued availability of the products on this site. All orders are subject to current availability at all times.
We deliver in Europe. We will deliver the goods ordered by you to the address you provide to us when you place your order on this site.
Delivery will be made according to the information on the product pages once your order has been accepted.
We will make reasonable efforts to deliver the goods on the agreed date. If no date is indicated, we will deliver the goods within 30 days from the day you placed your order and it was accepted by us.
In the event of unforeseen circumstances (for example, adverse weather conditions, unforeseeable delays due to traffic jams, road works, diversions or mechanical breakdowns), we may not be able to deliver the goods within these times and we shall not be liable for any delay or failure to deliver the goods if the delay is caused wholly or partly by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.
We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the goods. It is your responsibility to contact the post office or courier company regarding any goods that could not be delivered because you were unavailable.
Payment of goods must be made in accordance with the procedure described on the "Shipping and Payment" information page.
Without limiting your right of withdrawal under Section 7, you may return the product to us, e.g., if the product is not the one ordered, it is damaged or defective or the quantity delivered is incorrect.
If goods are delivered with visible transport damage, you must - if possible - report this damage immediately to the delivery person and contact us as soon as possible. Failure to make a complaint or contact us shall not affect your statutory rights and their enforcement, in particular with respect to your statutory right to warranty. However, you then help us to enforce our own rights against the freight carrier or the transport insurance company.
As soon as we have confirmed the defect or other problem, we will
- provide a full refund
- provide a full refund for damaged or defective goods if this is within a reasonable time of the sale, or
- at your option, repair or replace the goods at our expense (including the cost of postage) unless this is impossible or disproportionately expensive. In this case you will receive a refund of the amount already paid for those goods.
We will notify you of the refund within a reasonable time. We usually process the refund request as soon as possible and in any case no later than 30 days after the refund confirmation via e-mail for damaged or defective products.
Purchased products remain our property until paid for in full. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.
Unless otherwise expressly agreed in the following, the statutory regulation of liability for defects shall apply.
The above limitations and shortened time periods shall not apply to claims based on damage caused by ourselves, our legal representatives or agents:
- in the event of damage to life, body or health
- in case of intentional or grossly negligent violation of duty and in case of bad faith
- in case of breach of essential contractual obligations, the fulfilment of which is indispensable for the proper execution of the contract and on which the other party to the contract may normally rely (cardinal obligations)
- within the framework of a given guarantee, insofar as agreed.
If any provision of these Terms and Conditions is invalid or unenforceable, that shall not affect the enforceability of the remaining provisions.
We may change or modify these Terms and Conditions over time without notice. Please check our website regularly to see which Terms and Conditions are currently applicable.
11. APPLICABLE LAW
These Terms and Conditions are governed by Dutch law. Any agreement for the purchase of goods on this website and any dispute arising in connection therewith shall also be governed by Dutch law.
12. ONLINE DISPUTE RESOLUTION
The European Commission offers an online dispute resolution platform for consumers, which can be found at https://ec.europa.eu/consumers/odr/. We voluntarily participate in this dispute resolution procedure.
13. Right of withdrawal
You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you
The withdrawal period will expire 14 days from the day on which you or a third party designated by you and which is not the carrier acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us (My Pet World, Dick Flemmingstraat 23, 5161 CA, Sprang Capelle, [email protected], Phone: +31 (0) 88 011 11 70 ) of your decision to withdraw from the contract by an unequivocal statement (e.g. written letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We shall reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you shall not be charged for such reimbursement. We may delay repayment until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return the goods without delay, and in any event no later than
You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you send back the goods
before the period of 14 days has expired. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Excluded from the right of withdrawal is a consumer purchase that involves the delivery of:
- products made to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision made by the consumer, or which are clearly intended for a specific person
- Products that spoil quickly or have a limited shelf life;
- products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery;
- products which, after delivery, are irrevocably mixed with other items due to their nature;
- audio and video recordings and computer software of which the seal has been broken after delivery;
- newspapers, magazines or periodicals, with the exception of an agreement for the regular supply of such publications (a subscription).